Mail:
BTI Inc. - Off-Road Div.
9525 Pathway St.
Santee, Ca 92071

Phone: (619)562-3071 24 Hr. Fax: (619)562-0592

Confirming Purchase Orders must be marked "Confirmation - Do Not Duplicate" or restocking charge will apply.

Claims and Returns:
A) All returns must be made within 30 days of the invoice date.
B) No collect or COD returns.
C) No returns without a valid return authorization number (RMA NUMBER) issued by BTI Inc.(619)562-3071 Call to recieve RMA
D) All returns must be in resalable condition. We do not accept worn out or damaged products from customer.
E) Items returned due to customer error may be subjected to a 20% restocking charge.
F) "Special Ordered Items" and custom packages are non-returnable. and no refunds on specially designed items requested by the customer.
G) Defective merchandise will be replaced if it is returned within 30 days of receipt and accompanied with a copy of the invoice. This warranty does not apply to items which have been subjected to misuse, abuse, neglect, accident or modification or which have been altered in any way. when in use. In no event shall our liability exceed the buyer's purchase price.
H) No refunds on shipping charges on returns.